Respect for Community

Please support PranaShanti’s intention of creating a non-competitive and peaceful environment. PranaShanti is open to all and we encourage mutual respect and consideration of all students that attend our Centre.


To minimise outdoor weather from traveling into the Centre, please remove your shoes when you enter the Centre and store them in the front reception area. You are welcome to bring and wear indoor shoes, sandals or flip flops.

Many shoes and boots look alike.  If you are concerned that your shoes or boots may become confused with another student’s shoes or boots, please store your shoes or boots in a locker in the Change Room. While we do our best to help track down accidentally swapped shoes or boots, PranaShanti cannot be held responsible for swapped shoes and boots that are not recovered.


In order to maintain a peaceful relaxing and healing environment for everyone, please turn off cell phone and smartphone ringers and refrain from speaking on and using electronics in the Yoga Studio Rooms.  Electronics can be used in the hallways, seating areas, Reception and Change Rooms.


Due to health concerns arising from exposure to scented products, PranaShanti is committed to providing a fragrance-free environment. Please be mindful of using any perfumes, creams or cleaning products that may be scented.

Personal Belongings

For your convenience, lockers are available in our change rooms. Please store all personal belongings in the lockers. Lockers are for temporary use only, unless you opt to purchase a monthly locker rental.

Parking in the adjacent parking lots is at your own risk. Please ensure your car doors are locked and valuables are out of sight.  PranaShanti cannot be held responsible for the safe keeping of your property.

Wellness Appointment Bookings and Cancellation Policy

Your appointment is not scheduled until you receive a confirmation via e-mail or telephone.  Online appointment bookings made outside of our business hours will be confirmed when the Centre re-opens.  If you would like to book and confirm your appointment more quickly please call us 613-761-9642(YOGA).

Arriving: Please arrive 15 minutes before your appointment to check in, use the restroom, fill out any necessary forms and enjoy a delicious cup of organic tea.

Cancellation Policy: A minimum of 24 hours notice is required or FULL FEE APPLIES.

Class Cancellation Policy

All single Classes, Class Packages and Class/Workshop Series are NON TRANSFERABLE and NON REFUNDABLE.

We know life has its ups and downs and can change. You can suspend our One Month Unlimited, Annual Unlimited and Auto-Renew Packages  for up to a maximum of six weeks per year. Please inform the Reception Desk and we will adjust your profile.  Sometimes events take us away from yoga, now you know it is waiting here for you.

Class/Workshop Series (i.e. Yoga 101, Yoga 201, Prenatal Yoga Series) expire on the last day of the series. Unused Class/Workshop Series (due to student absence) are NOT available for future use and are NOT available for refund or transfer to another student.

When signing up for a Class/Workshop Series, check the dates to ensure you can attend the full series. Many of our Class/Workshop Series have the option to attend with a single visit fee.

LYB Friendly Drop In Fee: This Drop in Fee is only available to those students that have successfully completed the 6-week LYB Fundamentals Series.  The offer to participate in the reduced class fee is valid for 6-month from the last date of the 6-week LYB Fundamentals series.  The $5 LYB Friendly Drop In fee is non-refundable and no credits are available if the $5 LYB Friendly Drop In fee is not used within the 6 month expiry period.  If you are unsure as to how many classes you may attend, .we recommend buying one LYB Friendly Drop In fee at a time.

Master Class, Workshop and Event Cancellation Policy

All Master Class, Workshop and Events purchases are FINAL.

NO REFUNDS will be provided for Master Class, Workshop and Event cancellations. However, a credit to your PranaShanti account is available up until five (5) days before the start date or you may arrange for an alternate person to attend in your place. No credits will be provided after that time.

For example, if the event starts on February 6, a credit is available until February 1.  No credit will be available after February 1.

Some Master Classes, Workshops and Events may provide for a partial refund.  Please refer to the description details of the particular event.

Teacher Training Cancellation Policy

Refunds, minus a $500.00 + HST Administration Fee, are available up until five (5) days before the starting date for 200 and 200+ Hour Hour Teacher Training Programs. No refunds or credits will be provided after that time.  For Teacher Training programs of shorter duration than a 200 Hour Program, a $300.00 + HST Administration Fee applies.

Retreat Cancellation Policy

Refunds, minus a $500.00 + HST Administration Fee, are available up until 30 days before trip departure date. No refunds or credits will be provided after that time. You may arrange for another person may take your place.

All travel arrangements, changes and cancellations are the responsibility of the retreat participant.  We recommend purchasing travel cancellation insurance once you have made your reservation.  PranaShanti is not responsible for your expenses incurred in preparation for any cancelled retreat, such as airline tickets, loss of work, and/or other costs associated with preparing for your trip.

Return and Replacement Policy

Boutique items can be returned for a PranaShanti credit within 7 days of purchase with the receipt and must be in original condition. All sale items are final sale.  Gift Cards and Gift Certificates are not redeemable for cash.

If you have received a defective product please notify us within 7 days via email to or by telephone 613-761-9642(YOGA) to request a replacement. Please provide the following information when requesting a replacement: invoice number, invoice date, your name as it appears on the invoice.

Please note that all items must be in original condition with all packing material and documentation. Please include a photocopy of your original invoice and send your package via a delivery service that provides tracking information. All shipping and handling must be prepaid by the customer.

Currency of Purchases

All purchases at PranaShanti are processed in Canadian funds.

Sales Tax

PranaShanti is based in Ottawa, Ontario, Canada and orders shipped within the province of Ontario will be taxed with the 13% Harmonised Sales Tax (HST) as applicable. Customers placing international orders are responsible for all duties and taxes incurred.

Shipping Policy

PranaShanti will ship your product to you by the most suitable method at the time of shipping. Estimated shipping charges are automatically calculated for you when placing an order. The total shipping charges are calculated based on the total weight of the order. For shipping within Canada, allow 7 to 10 business days and for outside of Canada, allow 10 to 20 business days for delivery.


If your order is not in stock it will be ordered and shipped when it is available. You may also email for pricing and availability information.

Privacy Policy

Privacy is of paramount importance to us. We do not distribute, rent or sell your information or provide our lists to anyone. The information you provide us including your name, address, phone numbers, email address, purchases, and credit card information is used to process your order or Class, Workshop or Event registration, to answer your questions, to provide us with feedback and to send you periodic mailings about our products and services or upcoming events.

Ensuring secure online purchasing is essential to earn your trust and build a lasting relationship with you. When you make a purchase online, all of your personal and credit card information is encrypted before it is transmitted over the Internet using Secure Socket Layers (SSL). With SSL technology, your personal information is protected and cannot be read in transit. Once we receive your encrypted transaction and personal data, it is stored with technical, administrative and physical safeguards to protect against loss, unauthorised access, destruction, misuse, modification and improper disclosure. PranaShanti is committed to providing reasonable and appropriate security control to protect against foreseeable hazards.

12 thoughts on “Policies

  1. Josie

    Hi, do you have a volunteer program at Pranashanti?

    Also, what age is considered “senior”? I couldn’t find it anywhere on your website.



    1. Devinder KaurDevinder Kaur Post author

      Sat Naam Josie – our 10% senior discount starts at age 60. We do have a volunteer program and I have forwarded your request to Veronique, our co-ordinator who will be contacting you via email. Be well, Devinder

    2. Devinder KaurDevinder Kaur Post author

      Hello Josie,

      Thank you for your email. Senior is age 60 and above.

      be well,

  2. Lynne

    I can’t find information on parking. Is there parking at the centre or is it on on-street only and for how long (my class will be two hours).


    1. Devinder KaurDevinder Kaur Post author

      Hello Lynne,

      Here is the link to our parking information. We have 2 parking lots that provide free evening and weekend parking. There is also street parking with varying timings of 2 hours and up.

      Be well,
      Devinder Kaur, Director

    1. Devinder KaurDevinder Kaur Post author

      Hello Sandy,

      For our Children’s Workshops the ages are 4 to 9 years old. For attending classes on our regular Drop In Class Schedule the student fee starts at age 12. Please let us know if you have any other questions. We look forward to seeing you at PranaShanti.

      Be well,
      Devinder Kaur, Director

        1. Devinder KaurDevinder Kaur Post author

          Hello Jacinthe,

          Thank you for your email and question. We are happy to welcome all ages at PranaShanti. Children under the age of 12 years old are welcome to attend non-heated yoga classes as long as they are accompanied by a parent/guardian. However, iff the child becomes disruptive to the enjoyment of the class by other students, they will be asked to leave the class with no refund of the class fee.

          We offer children’s yoga classes monthly with each class having a specific theme and this summer we are offering two Children’s Yoga Camps – one for ages 4-8 and one for ages 9-12. Upi can find more details on our Event Schedule.

          Be well,
          Devinder Kaur, Director

  3. Basantprem Kaur

    I have registered for Authentic Relationships in December and am looking for the link to places to stay near your studio. I once found it but cannot seem to get back to that information.

    Love and Blessings,


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