Respect for Community
Please support PranaShanti’s intention of creating a non-competitive and peaceful environment. PranaShanti is open to all and we encourage mutual respect and consideration of all students that attend our centre.
To minimise outdoor weather from traveling into the Centre, please remove your shoes when you enter the Centre and store them in the front reception area. You are welcome to bring and wear indoor sandals or flip flops.
In order to maintain a peaceful relaxing and healing environment please turn off cell phone ringers and refrain from speaking on cell phones in the Yoga Studio Rooms.
Due to health concerns arising from exposure to scented products, PranaShanti is committed to providing a fragrance-free environment. Please be mindful of using any perfumes, creams or cleaning agents that may be scented.
For your convenience, lockers are available in our change rooms. Please store all personal belongings in the lockers. Lockers are for temporary use only. Parking in the adjacent parking lots is at your own risk. Please ensure car doors are locked and valuables are out of sight. PranaShanti cannot be held responsible for the safe keeping of your property.
Class Cancellation Policy
All single Yoga classes, Yoga class series and Yoga class packages are non transferable and non refundable. Yoga class series and Yoga class packages expire 365 days from date of purchase, excluding the 30 Day Unlimited Intro, One Month Unlimited and Three Month Unlimited packages.
We know life has its ups and downs and can change. You can suspend any of our Yoga Class Series or Packages for up to a maximum of six weeks per year. Please inform the Reception Desk and we will adjust your profile. Suspensions must be in 2 week or more increments. No open suspensions are permitted. Sometimes events take us away from yoga, now you know it is waiting here for you.
Workshop and Event Cancellation Policy
It is our policy that no refunds will be provided for Workshop and Event cancellations. No refunds will be provided after an Event has started. However, a credit to your account will be made available up to five (5) days prior to the event or you may arrange for an alternate person to attend in your place.
Return and Replacement Policy
Any item purchased from PranaShanti can be returned within 7 days of purchase with the receipt. If you have received a defective product please notify us within 7 days via email to info@PranaShanti.com to request a replacement. Please provide the following information when requesting a replacement: invoice number, invoice date, your name as it appears on the invoice.
Please note that all items must be in original condition with all packing material and documentation. Please include a photocopy of your original invoice and send your package via a delivery service that provides tracking information. All shipping and handling must be prepaid by the customer.
Currency of Purchases
All purchases at PranaShanti are processed in Canadian funds.
PranaShanti is based in Ottawa, Ontario, Canada and orders shipped within the province of Ontario will be taxed with the 13% Harmonised Sales Tax (HST) as applicable. Customers placing international orders are responsible for all duties and taxes incurred.
PranaShanti will ship your product to you by the most suitable method at the time of shipping. Estimated shipping charges are automatically calculated for you when placing an order. The total shipping charges are calculated based on the total weight of the order. For shipping within Canada, allow 7 to 10 business days and for outside of Canada, allow 10 to 20 business days for delivery.
If your order is not in stock it will be ordered and shipped when it is available. You may also email firstname.lastname@example.org for pricing and availability information.
Privacy is of paramount importance to us. We do not distribute, rent or sell your information or provide our lists to anyone. The information you provide us including your name, address, phone numbers, email address, purchases, and credit card information is used to process your order or Class, Workshop or Event registration, to answer your questions, to provide us with feedback and to send you periodic mailings about our products and services or upcoming events.
Ensuring secure online purchasing is essential to earn your trust and build a lasting relationship with you. When you make a purchase online, all of your personal and credit card information is encrypted before it is transmitted over the Internet using Secure Socket Layers (SSL). With SSL technology, your personal information is protected and cannot be read in transit. Once we receive your encrypted transaction and personal data, it is stored with technical, administrative and physical safeguards to protect against loss, unauthorised access, destruction, misuse, modification and improper disclosure. PranaShanti is committed to providing reasonable and appropriate security control to protect against foreseeable hazards.
“Our intention is to provide an oasis in the city.”